Rakuten announces launch of its enterprise grade data watchdog, Rakuten SixthSense Data Observability! Check out here

USECASE 1

Elevate Telecom Services with Rakuten SixthSense

As the telecom sector continues its transformative journey, the demand for real-time application performance monitoring and swift resolution becomes paramount. Ensuring optimal performance across diverse applications, especially with the prevalence of OTT platforms and evolving digital services, is a challenge that telecom operators face regularly.

Rakuten SixthSense offers an unparalleled solution designed exclusively for telecom operators, addressing the intricacies of application performance. By providing a panoramic view of the application's ecosystem, SixthSense ensures that operators can identify, diagnose, and resolve issues swiftly, culminating in superior user experiences and elevated service standards.

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telecom

Key Benefits

Granular application monitoring

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Obtain real-time insights into application health, responsiveness, and user engagement, ensuring consistent high-quality service delivery.

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Seamlessly integrate with diverse telecom applications, from billing platforms to OTT services, gaining end-to-end observability.

Swift issue identification and resolution

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Proactively pinpoint bottlenecks, service glitches, and performance degradation using the power of SixthSense's APM, Browser App, and Mobile App Monitoring modules.

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Leverage the Trace Correlation feature for faster Root Cause Analysis (RCA), ensuring minimum downtime and enhanced user experience.

Advanced predictive capabilities

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Utilize Cognitive AIOps-based Predictive Alerting to anticipate potential system anomalies and address them proactively.

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Dynamic Baseline Alerting ensures the system’s adaptability, effectively reducing noise and focusing on genuine threats, leading to improved operational efficiency.

USECASE 2

Revitalize Network Reliability with
Rakuten SixthSense

Historical Context

In December 2018, a leading UK telecom provider, experienced a significant network outage impacting millions of users across the UK. The disruption halted data services and caused widespread dissatisfaction among personal and business customers. This event not only impacted a the UK based service provider but also other mobile operators globally that relied on the same third-party software. Financially, it led to substantial compensations, with estimates suggesting that the UK telecom provider might have lost up to £100 million ($127 million) due to this disruption.

Rakuten SixthSense presents a revolutionary solution tailored to combat such challenges in the telecom domain, ensuring network reliability and customer trust retention.

Key Benefits

Unwavering application oversight

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Maintain constant vigilance over application health and performance, swiftly detecting anomalies to prevent large-scale disruptions.

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Integrate seamlessly with various telecom applications, from billing platforms to OTT services, ensuring end-to-end observability and consistency.

Swift mitigation and redressal

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Utilize real-time monitoring to detect issues at the inception stage, facilitating quicker resolution and minimizing downtime.

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The SixthSense platform's Trace Correlation for Faster RCA aids in pinpointing the root cause, ensuring rapid redressal and reducing the risk of reoccurrence.

Customer trust reinforcement

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Ensure consistent service delivery and uphold network promises, crucial for customer retention and brand reputation.

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Leverage the platform's smart alerting and predictive capabilities to stay a step ahead, ensuring minimal disruptions and maintaining the trust of millions of subscribers.