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Optimize Digital Operations with Rakuten SixthSense

In response to heightened expectations from technology users, data proliferation, and the expanding array of applications, the typical IT organization allocates a substantial 60%* of its operational resources in solving routine errors. Modern technology firms face major impediments to in delivering prompt, efficient, and secure solutions, which ultimately hamper customer satisfaction and sustainable revenue generation.

Rakuten SixthSense offers a comprehensive full-stack observability solution tailored to empower technology scale-ups with complete deep visibility into the entire application ecosystem. Gain actionable insights into user experiences and software development for leading to improved customer satisfaction and increased operational efficiency.

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Key Benefits

Platform performance optimization

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Ensure optimal platform performance by proactively identifying and addressing issues like slow response times, service outages, and server errors.

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Monitor infrastructure and application performance in real-time to maintain a seamless user experience.

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Minimized downtime and outages

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Reduce downtime and outages through real-time visibility and early issue detection.

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Correlate data across various technology stacks to pinpoint the root causes of disruptions and streamline incident response.

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Enhanced user experiences

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Gain deep insights into user behaviors, preferences, and pain points through advanced analytics.

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Personalize user experiences and recommendations based on real-time data, improving customer satisfaction and retention.

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Agile software development

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Streamline software development processes by tracking code deployments, performance impact, and user feedback.

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Identify bottlenecks and inefficiencies in the development pipeline, accelerating software delivery.

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Predictive analytics for operational insights

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Utilize predictive analytics to forecast infrastructure and resource demands, enabling proactive capacity planning.

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Anticipate software vulnerabilities and security threats, enhancing cybersecurity measures.

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*Source:
Gartner (2022).
Magic Quadrant for IT Operations Management Suites.