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Empowering People,
Igniting Change

Rakuten SixthSense places people and problem solving at the core of its business. Launched in 2021, we are at the forefront of developing agile and transparent APM so people feel empowered to make the right decisions for business – be it scalability or efficiency or any other decision.

We believe that observability is the key to building reliable and scalable applications. Our platform provides a single pane of glass for monitoring, tracing, and debugging your applications. This allows you to quickly identify and fix issues, before they impact your users.

We are committed to providing our customers with the best possible observability experience. Our platform is easy to use and configure, and our support team is available 24/7 to help you get the most out of your investment.

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Mission

Re-imagining how software runs by enabling industry-wide revolutions, from reacting to web-scale challenges to proactively solving for them.

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Vision

At Rakuten SixthSense, we understand that observability strategies often face limitations due to visibility constraints and support boundaries. We exist to break these barriers, providing a comprehensive observability platform that observes everything- from your applications and infrastructure to security systems and data pipelines. Our vision is to pioneer the evolution of digital resilience and autonomous operations, redefining the way businesses navigate IT complexities with simplicity and efficiency at the forefront. By transforming routine error fixes into opportunities for innovation, we aim to be your co- pilot in even the most complex scenarios. We envision a world where IT resilience knows no bounds, where complexities become opportunities, and where innovation thrives in the absence of software disruptions.

Rakuten SixthSense
Value Delivery

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Rakuten Ecosystem

Rakuten Group’s 70+ businesses span a broad range of online and offline services, linking these diverse services through a common membership and loyalty program. Rakuten is always innovating, evolving and experimenting to create a better future.

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Global gross transaction value *FY2022

Rakuten Shugi

Rakuten Shugi forms the core of how we operate. It essentially consists of our
Brand Concepts and 5 Principles of Success. Apart from these, our unique
traditions like the Asakai (morning meetings) and Shimekai (month end
meetings) fuel knowledge sharing and innovation.

Brand Concepts
  • On a Mission:‍ Empowerment
  • Behave Ethically:‍ Integrity
  • Prepare to Succeed: Professionalism
  • Complete Commitment: Get Things Done
  • Solidarity: Succeed as a team
Five Principles for Success
  • Always Improve, Always Advance
  • Passionately Professional
  • Hypothesize β†’ Practice β†’ Validate β†’ Shikumika
  • Maximize Customer Satisfaction
  • Speed!! Speed!! Speed!!

Our leadership

Helping businesses and talent reach their full potential

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Sunil Gopinath

Chief Executive Officer (CEO)

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Jay Swamidass

Head of Sales

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Subhash Chandra

Head of Strategic Partnerships

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Kiran BR

Head of Products & Engineering

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Vibhanshu Sharma

Head of Business Development, Marketing & Strategy

Life at Rakuten

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Hear from our CEO, Sunil Gopinath:

Innovating with purpose