In the fast-paced world of e-commerce, where global sales projected to reach $6.38 trillion by 2024*, businesses face immense pressure to provide flawless user experiences that drive revenue. However, with growing complexity from microservices, distributed architectures and mass data ingestion, there are significant challenges in understanding omnichannel performance. This slows down error resolution and increases the risk of downtime, with a 1-second page load delay costing the average retailer a massive 7% drop in conversions*.
Rakuten SixthSense redefines the e-commerce and retail landscape with real-time full-stack observability. The platform offers a holistic view of the entire customer shopping journey, from browsing to checkout, all in one place. By seamlessly integrating APIs and employing advanced correlation techniques, empower your business to reduce Mean Time to Resolution (MTTR) and eliminate customer churn.
Track crucial metrics like click-through rates, bounce rates and conversion rates to quickly identify and address issues affecting customer retention, session length and cart abandonment.
Enhance user experiences promptly by resolving issues at POS terminals and addressing funnel chokepoints.
Leverage end-to-end observability across all service components to gain a holistic, unified view of your multicloud environment and optimize customer experiences with ease.
Experience seamless front-end to back-end correlation to streamline troubleshooting.
Turn time into a strategic advantage with quicker responses and reduced MTTR, staying ahead of customer demands with proactive action.
Harness advanced analytics and real-time visibility to monitor critical components like supply chain logistics and stock management.
Proactively detect and anticipate anomalies with rapid RCA into data relationships through correlation.
Focus on relevant insights with smart alerting that prioritizes critical events.