In the competitive insurance industry, where 70% of customers prefer online channels*, delivering seamless digital performance is essential for success. Increasing IT complexity poses challenges in tracking critical performance indicators and detecting errors across various components such as mainframes, cloud platforms and mobile apps. The coexistence of modern and legacy systems, along with data generation and security concerns, further heighten the risk of downtime-induced revenue loss.
Rakuten SixthSense offers insurers unified observability, providing real-time visibility across every application stack. This enables better control over revenue leakage through improved reliability, rapid anomaly detection and elimination of middlemen-associated barriers. By prioritizing performance optimization and frictionless digital journeys, insurers can realise higher customer satisfaction while reducing operational costs.
Effortlessly integrate performance metrics across various aggregation channels, owned platforms and dealer networks for improved settlement and purchasing processes.
Access actionable data in real-time for flawless end-user experiences to drive higher conversions.
Gain real-time holistic visibility across all service components and systems for rapid RCA into bottlenecks and customer behaviours.
Acquire a unified view of every metric, dependency and interaction within the application stack from front-end to back-end.
Proactively detect and resolve inefficiencies across customer journey touchpoints, enhancing satisfaction and streamlining operations.
Leverage powerful correlation for effective risk management by rapidly identifying vulnerabilities across modern and legacy applications.