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Unveiling AIOPs Efficiency: Rakuten SixthSense's Transformation of a Top Satellite TV Giant

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Client Overview

17M+
Customers
$ 17B
Annual revenue
114K+
users in U.S
No.1
media and entertainment sector

Problem Statement

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Performance Issues:

Challenges to swiftly identify source of latency

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Extended War Room times:

Lack of a comprehensive solution hinders the ability to pinpoint issues

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Unknown impacts of root cause:

Absence of a clear visualization of the blast radius specifically for downstream API's affected by root cause


Our Solution & Its Impact

Solution Implemented
  • Preemptive alert management by ML Driven forecasting
  • Multivariate analysis for correlation & causation of RCA
  • Anomaly detection
  • Dynamic baselining for alerts
Key Results
  • Reduced RCA time from 180 minutes to 6 minutes
  • Automatic correlations on time series metrics to pinpoint slow applications
  • Reduction in MTTD and MTTR
  • Decrease in SRE to developer ratio
  • Reduced alert fatigue