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Efficiency and Growth: A Leading Apparel Manufacturer's Success

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Client Overview

1L+(Associates)
India's largest Apparel Manufacturer
50
factories
10K
Daily orders from partners

Problem Statement

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Ops Team Limitations:

Small ops team overwhelmed with L1/L2 triage

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Order Slippage:

5-10% of orders slip to the next month

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Shipping Delays:

Delayed shipments pose a 15% loss potential in quarterly revenue

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Technical and Application Visibility Issues:

Multiple screens to monitor, zero visibility into application insights, leading to prolonged MTTR and inefficiencies

Our Solution & Its Impact

Solution Implemented
  • Developer visibility into application bottlenecks
  • Single Pane for monitoring apps and databases
  • Quick executive reviews via Appdex score
  • Proactive anomaly detection for future improvements
Key Results
  • Reduced order logging and shipment delays, improving quarterly revenue by reducing potential losses
  • Improved system availability from 78% to over 90%
  • Reduced RCA time by 70% and improved operational productivity by over 50%