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Enhancing Operational Efficiency for Broad-Spectrum Financial Inclusion

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Client Overview

350
branches across India
2L+
happy customers
Upto INR 50k (765$)
financing solutions to customers earning

Problem Statement

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Performance Issues:

Slow LMS and LOS impact customer satisfaction, with a 20% slower system potentially leading to a 20% drop in satisfaction

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Downtime:

2 hours of daily downtime critically impacts loan approvals

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Data Issues:

A 5% error rate in data processing leads to many loans being processed incorrectly

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Integration Issues:

A 10% drop in system integration efficiency significantly affects overall operations


Our Solution & Its Impact

Solution Implemented
  • Unified Dashboard: Integrates all system monitoring to reduce Mean Time to Resolution (MTTR) and facilitate team collaboration.
  • Application Performance Management: Enhances system performance to increase loan approvals/disbursements by addressing system slowdowns.
  • Database Monitoring: Streamlines query processing and reduces database response times.
  • Integration Enhancement: Improves LOS-LMS synchronization to eliminate inefficiencies.
  • Tech Stack Update: Implemented Java 1.8, PHP 8, MySQL, with servers running on Apache, Nginx, Ubuntu 20, and Windows Server 2019 for greater reliability and performance.
Key Results
  • Unified Dashboard: Reduces MTTR by 75% and enhances team collaboration.
  • APM (Application Performance Management): Improves loan approvals and disbursements by 25% through effective slowdown rectification.
  • Database Monitoring: Optimizes database queries, aiding in further MTTR reduction.
  • Predictive Insights: Preempts potential issues, boosting customer satisfaction by 40%.