Enhancing Operational Efficiency for Broad-Spectrum Financial Inclusion

Client Overview

350

branches across India

2L+

happy customers

Upto INR 50k (765$)

financing solutions to customers earning

Performance Issues:

Slow LMS and LOS impact customer satisfaction, with a 20% slower system potentially leading to a 20% drop in satisfaction

Downtime:

2 hours of daily downtime critically impacts loan approvals

Data Issues:

A 5% error rate in data processing leads to many loans being processed incorrectly

Integration Issues:

A 10% drop in system integration efficiency significantly affects overall operations

Solution Implemented

Unified Dashboard: Integrates all system monitoring to reduce Mean Time to Resolution (MTTR) and facilitate team collaboration.
Application Performance Management: Enhances system performance to increase loan approvals/disbursements by addressing system slowdowns.
Database Monitoring: Streamlines query processing and reduces database response times.
Integration Enhancement: Improves LOS-LMS synchronization to eliminate inefficiencies.
Tech Stack Update: Implemented Java 1.8, PHP 8, MySQL, with servers running on Apache, Nginx, Ubuntu 20, and Windows Server 2019 for greater reliability and performance.

Key Results

Unified Dashboard: Reduces MTTR by 75% and enhances team collaboration.
APM (Application Performance Management): Improves loan approvals and disbursements by 25% through effective slowdown rectification.
Database Monitoring: Optimizes database queries, aiding in further MTTR reduction.
Predictive Insights: Preempts potential issues, boosting customer satisfaction by 40%.