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Empowering Affordable Housing Finance with Observability for Optimal Performance

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Client Overview

15081 M (AUM)
India's largest Affordable Housing Finance Company
2k+
employees
2L+
happy customers
353+
locations across 20 states & UN

Problem Statement

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Performance Issues:

Slow LMS and LOS impact customer satisfaction, potentially leading to a 20% drop

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Downtime:

2 hours of daily downtime significantly impacts loan disbursements

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Data Issues:

A 5% error rate in data could lead to incorrect loan processing

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Integration Issues:

Inefficiencies in system integration can decrease overall efficiency by 10%


Our Solution & Its Impact

Application Landscape

Enhanced visibility and integration across all platforms, enabling more efficient operations and streamlined data processing

Solution Implemented
  • Unified Dashboard
  • APM for slowdown rectification
  • Database Monitoring
  • Predictive Insights
Key Results
  • Reduced MTTR by 75%, enhanced loan approvals by 25%
  • Decreased the count of slowness-related tickets in the loan process
  • Improved customer satisfaction by 40%
  • Preemptive actions to address potential issues